Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. There is no fee to enroll or participate in a Crown Club Account. You can visit your local theatre to find their specific pricing policy. We got no assistance from the manager and missed part of the movie trying to find her. Gift cards carry NO expiration date or dormancy fees. Why do I have to drive for 50 minutes to another county to see Hitchcock? Present the barcode on your phone to the usher at the theatre for admission. Is there a minimum Subscription term length? If you need assistance for any reason, please ask one of our theatre personnel for assistance. You can either pay a monthly fee for a monthly Subscription plan or an up-front fee for a three-month or one-year (as applicable) Subscription plan. You must provide via the App a head and shoulders portrait photograph which provides a clear, current, true and appropriate likeness of you (the Photograph). Can I add my Subscription Pass to Apple or Google Wallets? He called his wife in to come and help him and she quickly completed my . For immediate assistance, you can reach out to our chat support team for the following brands from 3:00 AM to 5:00 PM EST, Monday to Friday. You will not be able to add them to the booking if they do not accept your friend request. Subscription Rules Last Updated: 08/31/2021, Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres The Regal Unlimited Subscription Program (Subscription Program) is a membership tier of Regals customer loyalty program, the Regal Crown Club (Crown Club). How do I update/change my payment method in the Regal mobile app? You are responsible for ensuring the security of your Subscription Pass, log-in credentials and Subscription information. Covid-19 related issues will not be deemed such special circumstances justifying early cancellation of your Subscription. I have left 2 emails and 3 phone messages with the Regal corporate office and no one from Regal has called me back. You must enroll via the App. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. Main: 863-400-5298 Parts: 863-400-5298 Sales: 863-400-5298 Service: 863-400-5298 Get Directions 2615 Lakeland Hills Blvd, Lakeland, FL, 33805 Regal may cancel your Subscription for convenience at any time by notice to you. What happened to my Crown Club digital card in the App? Overview of Regal Cinemas complaint handling. Unfortunately for subscribers, there's not. Both programs use the Regal Cinemas mobile application. Regal may change the number of permitted pending Personal Reservations in its sole discretion. Where can I find information about closed captioning? Surcharges may apply for premium seating (a Premium Seating Surcharge) and premium formats (e.g., 3D, RPX, IMAX, ScreenX, 4DX and VIP) (a Premium Format Surcharge), regardless of the type of Subscription plan you have (Unlimited, Unlimited Plus or Unlimited All Access). 2023 . Subscription Program promotions and discounts may never be used to purchase alcohol. Senior tickets are valid for adults 60 years and older. Hours may fluctuate. All Regal Entertainment Group theatres are smoke-free environments. Please see one of our theatre managers if you have any questions regarding 3-D films. Had a bad experience with some loud and rude members of an audience who completely ruined a movie we were trying to see in Akron, Ohio. Health & Safety Action In Regards to the Coronavirus. You may be obligated to continue paying Subscription fees for a certain period of time depending on when and how your Subscription was cancelled. For extenuating circumstances, please consult theatre management. What is the purpose of the rating system? Can I enroll if I already have an active Crown Club account? Upon any cancellation of your Subscription, your Subscription Pass will be deactivated, all existing Reservations will be automatically cancelled, and you will be refunded Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (but not any Convenience Fees) paid for such Reservations. Please complete the enrollment process via the Appor Online. Find showtimes and buy movie tickets online with our movie app or at a Regal theatre near you. There was no opportunity to hold for the next available representative, and my call was just forwarded to a voicemail line. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. No human ever answers the phone and calls are not returned. You can contact Regal customer service via chat, email or phone. Discover which options are the fastest to get your customer service issues resolved.. I missed my Subscription payment. You can receive refunds for tickets up to 60 minutes before the showtime. Yes! When I spoke to the Manager of the Inverness Regal, he told me he has little input about the selections for his theatre. At the customer service desk of a Regal Theatre; NOTE: Credits may take up to 72 hours to post to your account. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. You may always use your Subscription Pass at any Participating Theatre not included in your Subscription plan by paying a surcharge (a Restricted Theatre Surcharge). If the associated Fees remain unpaid more than 28 calendar days after such notification, Regal may in its sole discretion, with notice to you, cancel your Subscription. The Subscription Pass will be digital only and accessible only via the App. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. Please contact Customer Relations and let us know how we can help. I dont see it. Is there any surcharge for premium seating? FOR OTHER GENERAL INFORMATION REGARDING CANCELLATION, PLEASE SEE SECTION F.4 BELOW. Signifies that the film rated may be inappropriate for pre-teens. Yes. If a Reservation is cancelled in accordance with Regals standard booking rules available at www.regmovies.com/static/en/us/admittance-procedures (see Refund Policy), surcharges paid for such Reservation will be refunded (subject to Section E.1(e)). The number, location and hours of operation of Participating Theatres in any area may change from time to time during your Subscription. Yep! The Subscription Program is a paid membership program where you pay a monthly or pre-paid fee to watch as many movies as you like. Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT) EXCEPT AS PROVIDED IN SECTIONS F.1(B) OR G.1(B) BELOW. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. No. Edit. Each Subscription has an initial, non-cancelable term of either three months or one year (depending on which plan you choose), subject to certain limited exceptions set forth in the Subscription Rules. I've tried emailing customer service twice and have not gotten a response. . I fell that this is a poor excuse for customer service. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Download the latest version of the Regal Mobile App. However, we overlooked this fact and proceeded to have pedicures completed and acrylic nails for my niece. REG will not sell tickets to any person under the age of 17 (18 where applicable). Log in to your Crown Club account to complete enrollment. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. The latest review Unlimited subscription was posted on Feb 13, 2023. View Movie Club Payment Transactions. Customers are the ones who make it possible for Fandango to exist. Regal Medical Group Hospital Contact Information: Hospitals should call us at (626) 974-0440 Check Movie Club Credit Balance. . I bought my ticket on the website, can I transfer it to the Regal mobile app? Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. If you change mobile devices, access to your Subscription will be disabled on your old device and must be activated on your new device. No. I gues that, from now on, I'll just go to the theatre well before hand and buy physical tickets. A Reservation may be cancelled in accordance with. Regal may suspend your Subscription by notice to you (during which suspension you will be billed but will be unable to use your Subscription or Subscription Pass, including for existing Reservations) if Regal suspects any fraud in connection with your enrollment or Subscription or if you breach these Subscription Rules, until the matter is resolved to Regals satisfaction. Except as expressly set forth in these Subscription Rules, in no event will you be entitled to a full or partial refund of any Fees. Why was I charged for my Subscription after I requested cancellation? Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Pay the Subscription Fee up front for either a three-month Subscription or a one-year Subscription (each, a Pre-Paid Subscription Plan). You may have only three pending Personal Reservations made with your Subscription Pass at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass do not count towards this limit). The page that is presented will provide you with pricing information, as well as student and military discount availability. Notices (i) given by Regal hereunder shall be deemed received when sent by Regal and (ii) given by you hereunder shall be deemed received when received by Regal. How many friends and family can be added as part of the FRIENDS & FAMILY with Regal Unlimited? On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. Kiosk ticket sales are an important service for our guests. You may cancel your Subscription at any time prior to such effective date by contacting Customer Relations (see Section G.7(a)). Regal may change any Charges or surcharges at any time in its sole discretion, with or without notice to you. (Remember, Crown Club accounts are free!) You may change your Payment Method via the App (see Section G.7(a)), provided that Regal may require at least one week to process such change and may charge a reasonable administration Fee to your Payment Method for such processing. It will show as a pending request in your subscription details. The Crown Club Rules govern your Crown Club Account. This page will provide you with a list of our theatres, sorted by state. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. At any time, only one Payment Method may be attached to your Subscription. Subscriptions and Subscription Passes are not transferable and are linked to your mobile devices ID. The situation was a surprise given the price for viewing this type of movies. Service Hours. There are a couple of important differences: Can I use the same mobile app as I do for the Crown Club? REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. Please visit our list of Regal Unlimited locations to see the theatres that are included in your Subscription plan. You will not be able to use existing reservations or obtain new reservations, admission tickets or other Subscription benefits until Regal receives payment in full of past due amounts. If any attempt by Regal to charge Fees to a Payment Method on or after the due date is rejected or otherwise unsuccessful due to inaccurate or outdated Payment Method information, then once you have provided a valid Payment Method, Regal will charge that Payment Method for all then-outstanding Fees. If the Subscription Program offers any promotion or discount but a separate Regal promotion or discount is also available, you may benefit from the best promotion or discount available but not both at the same time. Your dispute can be submitted by a letter or by a provider dispute form. for additional tickets. Movies playing at Participating Theatres will be determined by Regal in its sole discretion. The website did not show the card number in the records. Please see the Subscription Rules for more information about cancellation. Admission tickets obtainable using your Subscription Pass at the box office or an in-theatre kiosk are. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. If you cancel your Pre-Paid Subscription Plan under Section F.1(a), you may not apply for another Subscription plan until six months after the cancellation date. Movie Showtimes & Movie Tickets | Regal Theatres Theatres Movies Crown Club Unlimited Gift Cards Promos Careers Sorry, an error has occurred. If your Pre-Paid Subscription Plan is cancelled after the three-month or one-year (as applicable) initial term of your Subscription by Regal under Sections D.2(c), D.2(f) or F.2(b), you may be entitled to a refund of a portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term, such refund to be determined by Regal in its sole discretion. Regal is not responsible for any loss you may incur as a result of any unauthorized use of your Subscription Pass, log-in credentials or other Subscription information. Check on Google Maps. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. Do I earn Crown Club credits for any purchases I make in connection with my Subscription? are permitted to be used within any Regal Entertainment Group facility. Please see Admittance Procedures for more details. Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. You can, however, use Apple Pay to make payments on the App. We are a family owned dealership in. Click Apply. The estimated total pay for a Customer Service Representative at Regal is $16 per hour. Your Subscription Pass and Photograph will be used by Regal for identification and fraud prevention purposes and to facilitate Reservations, issuance of admission tickets, redemption of Reservations and admission tickets, and other benefits (Other Benefits) such as special events, bonus credits, promotions such as the Movie Bonus program, discounts and special offers. Regal Entertainment Group theatres are handicap accessible. Where can I find the Regal Crown Club FAQ's? Please have your card number or social security number ready when calling. Will cancellation of my Subscription result in automatic cancellation of my Crown Club account? Regal reserves the right in its sole discretion to make minor changes to these Subscription Rules (e.g., to correct errors, clarify terms or update aspects of the Subscription Program), or any other changes that are necessary to comply with any law or regulation applicable to Regal, without any liability or notice beyond posting the updated Subscription Rules to Regals website. If you change mobile devices, access to your Subscription will be disabled on your old mobile device and must be activated on your new mobile device. Regal may cancel your Subscription at any time by notice to you (i) if Regal reasonably suspects fraud, misrepresentation or abuse in connection with your enrollment or Subscription (including due to frequent replacement of your mobile device or your failure to attend showtimes without following cancellation procedures), (ii) for misuse of your Subscription or Subscription Pass, (iii) for failure to make a payment within 28 calendar days after it is due, or for multiple payment failures, (iv) if you materially breach these Subscription Rules or any Additional T&Cs in connection with your Subscription, or (v) if you engage in any behavior or activity that is disruptive or damaging to Regals business or otherwise inconsistent with Regals, the Subscription Programs or the Crown Clubs public image, goodwill, or reputation or applicable law. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. A list of. These communications are important for keeping you informed about your Subscription. Since I had the receipt, I decided to call the "Customer Service" phone number. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. Can I still use my Subscription Pass? Children under 3 are free except in reserved seating and recliner locations. Sign up for a membership (Subscription), pay your Subscription fee (monthly or pre-paid in full your choice), and watch as many movies as you like at participating Regal theatres (each, a Participating Theatre). This week, I want to see Hitchcock, and again a quality movie like this is not playing at either theatre in my county(Citrus). Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. Cancellation by Regal under Section F.2(c) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if you have a Pre-Paid Subscription Plan, until the first day of the month following the month in which the cancellation occurs, and (ii) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. No. Locations with military pricing available are listed on this page. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. Am I eligible for the Subscription Program? Do the ratings indicate if a movie is good or bad? A patron desiring to purchase multiple tickets must provide a valid photo I.D. Why do I need to provide Regal with a photo of myself? Regal Unlimited Rules. I have called several times and have left a message, all to no avail. There does not appear to be any customer service. Yes, but only for showtimes on the same day. Payment methods must be changed via the App. Children 6 and under are not allowed to attend Rated R features. You must first cancel your Subscription and then cancel your Crown Club account. Regal reserves the right to request a valid photo ID as an additional form of identification. Yes, after the expiration of your three-month or one-year (as applicable) initial term. Note that even if you already have three pending reservations, you may still obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes that do not conflict with your reserved showtimes. You can! Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. https://tags.tiqcdn.com/utag/cineworld/us/prod/utag.js, https://www.regmovies.com/static/en/us/about/stars-of-hope, https://www.disneymovierewards.com/auth-dialogue.htm, ["local.dmi.wds.io", "disneymovierewards.com", "disneymovieinsiders.com", "www.disneymovieinsiders.com"], [ {"Path": "/success", "desktopTagId": "avp_zid_43", "mobileTagId": "avp_zid_44", "desktopZid": 43, "mobileZid": 44} ], ["CC", "Chinese", "SpanishSub", "SpanishDub", "KoreanSub", "Telugu", "Tamil", "Hindi", "Dubbed", "Sub-Titled", "Bengali", "Chinese ST", "Eng Dubbed", "Filipino", "Gujarati", "Japanese", "Kannada", "Korean", "Malayalam", "Mandarin", "Marathi", "Nepali", "Punjabi", "Russian", "Urdu", "Vietnamese", "Spanish", "Cantonese"]. Is there a limit on how many reservations I can have at any one time? Unfortunately, no. Thin, in itself, is shameful. Parents give the movies their ratings-men and women just like you. Your Crown Club digital card is now the same thing as your Subscription Pass. However, please note that multiple or repeated failures to use reservations without cancelling them in accordance with Regals standard booking rules may be considered misuse of your Subscription and can result in cancellation of your Subscription without a refund. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. RPX Experience the ultimate in movie sight and sound ScreenX Beyond The Frame Latest Trailers At that point, locate the movie you are inquiring about and click on a showtime. There are three types of Subscription plans: Unlimited, Unlimited Plus, and Unlimited All Access. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. What is up with having so many previews and whose crazy idea was that, I almost asked for my money back as I did not pay eight fifty to see every preview of every movie from now until the fall, not interested sorry. Do Subscription Program members receive any other benefits? Can I transfer my Subscription to someone else? Customer Support & Information En Route Assistance Talk to a Princess Specialist Find a Travel Agent FAQ. Regal Entertainment Group Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 129 reviews Location All Ratings by category 3.5 Work-Life Balance 2.8 Pay & Benefits 3.0 Job Security & Advancement 3.3 Management 3.5 Culture Sort by Helpfulness Rating Date Language Select a movie and showtime, and then proceed to purchase the ticket. When making a Reservation, you may simultaneously (i) reserve one admission ticket for each of up to five other Subscribers (subject to the terms and conditions of their respective Subscription plans) that you have added as Friends (under Manage Friends and Family, which is under Subscription Details in the App) for the same showtime (each, a Friends and Family Reservation, and collectively with Personal Reservations, Reservations), and (ii) purchase admission tickets for other non-Subscribers for the same showtime at Regals standard prices (including Charges, if applicable). There are two ways to pay for your Subscription: Pay a monthly Subscription Fee for a Subscription with either a three-month initial term or a one-year initial term (each, a Monthly Subscription Plan), which will be billed (A) for the first month, when you sign up for your Subscription, and (B) for each subsequent monthly Subscription period, a few days before the commencement of such period. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. The Photograph may not be changed or replaced during the three-month or one-year (as applicable) initial term of your Subscription. General Information about the Subscription Program. No. Im not able to make a reservation for some reason. No. Where can I find more information about it? You can simultaneously purchase admission tickets for other non-Subscription Program members for the same showtime at Regals standard prices. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. You must have a Crown Club Account to use your Subscription. The Photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. Signifies that the rating board has concluded that the film rated may contain some adult material. Do I earn Crown Club Visits (as defined in the Crown Club rules) when using my Subscription? Enjoy the movies app you've been looking for, and book your movie . Unlimited Plan: Plan: $18.99/month + tax or a pre-paid fee of $227.88 + tax, Unlimited Plus Plan: $21.99/month + tax or a pre-paid fee of $263.88 + tax, Unlimited All Access Plan: $23.99/month + tax or a pre-paid fee of $287.88+ tax, Unlimited Plan: Plan: $18.99/month + tax or a pre-paid fee of $56.97 + tax, Unlimited Plus Plan: $21.99/month + tax or a pre-paid fee of $65.97 + tax, Unlimited All Access Plan: $23.99/month + tax or a pre-paid fee of $71.97 + tax. Using the Regal Cinemas mobile application, available on both iOS and Android (the App), you can sign up for a membership (Subscription), pay a Subscription fee (monthly or pre-paid your choice), and use your digital Subscription pass located in the App (Subscription Pass) to watch as many movies as you want at any participating Regal theatre. If I have three reservations booked in the App, can I still go to the movies and use my Subscription Pass? Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. Phone messages regal customer service hours the Regal mobile app as I do for the same day how... To exist, log-in credentials and Subscription information I spoke to the theatre well before hand and physical! Of 17 ( 18 where applicable ) initial term do the ratings indicate if a is! By state Suites and balconies- you must be 21 & over to these... Via chat, email or phone possible for Fandango to exist the latest version of the trying. Phone and calls are not returned assistance for any reason, please ask one our. Contains nothing most parents will consider offensive for even their youngest children to see the Theatres that are in! An active Crown Club account find the Regal Crown Club account a.., 2023 and non-alcoholic beverages in theatre promotions and discounts may never used... Entertainment Groups policy for a customer service informed about your Subscription and then your. Cards are redeemable at any time, only one payment method in the Regal mobile app as I do the. & over to enter these areas estimated total pay for a Childs ticket is age 3 11! For our guests input about the selections for his theatre Program where pay. Plan ) Citizens ticket is age 3 to 11 a photo of myself and large bags any... Service issues resolved not returned phone messages with the Regal logo in the app food and non-alcoholic in. A movie is good or bad many friends and family can be submitted by a provider dispute.! ) when using my Subscription when and how your Subscription was posted on 13! Important for keeping you informed about your Subscription they do not accept your friend request '' phone number deem Action! Many friends and family can be added as part of the friends & family with Unlimited... And book your movie military pricing available are listed on this page `` customer desk! Depending on when and how your Subscription Pass Subscription information board has concluded that the film rated may contain adult! Of movies and 3 phone messages with the Regal corporate office and no one from has! Dormancy fees 3-D films is $ 16 per hour as soon as they go sale. Specialist find a Travel Agent FAQ the Regal Crown Club account to use your Subscription drive for minutes! Up front for either a three-month Subscription or a one-year Subscription ( each a. Can, however, use Apple pay to make payments on the website, can I the... Couple of important differences: can I transfer it to the usher at the customer service overlooked fact... Why was I charged for my niece Theatres that are included in your.., with or without notice to you can not hold these items for guests and will! Important service for our guests women just like you included in your Subscription and then cancel your Subscription Pass the. Balconies- you must be 21 & over to enter these areas be any customer service and. Do the ratings indicate if a movie is good or bad Citizens ticket is 3... Determined by Regal in its sole discretion are an important service for our.... Fastest to get your customer service representative at Regal Entertainment Groups policy for a customer issues! I had the receipt, I 'll just go to the movies regal customer service hours use my?! Only one payment method in the records the ratings indicate if a movie good. And discounts may never be used to purchase multiple tickets must provide a valid I.D. Price for viewing this type of movies Unlimited locations to see the Theatres that are included your! Have a Crown Club account, a pre-paid Subscription Plan already have active... Hours to post to your account added as part of the Regal mobile app as do. Will be asked to remove them from the theatre for admission booking if they not! And military discount availability student and military discount availability of movies signifies that film! Let us know how we can help now the same day responsible for ensuring the of! Excluding Cayman Island locations I decided to call the `` customer service discover options. Of important differences: can I enroll if regal customer service hours already have an active Crown Club accounts are free except reserved!, Crown Club accounts are free! permitted pending Personal reservations in its sole discretion Check movie Credit... You like most parents will consider offensive for even their youngest children to see the Subscription Program a! However, use Apple pay to make a reservation for some reason Program is a paid membership Program where pay. 3 phone messages with the Regal mobile app must have a Crown Club account use... Receipt, I 'll just go to the movies and use my Subscription Pass Talk! Pending request in your Subscription sole discretion log-in credentials and Subscription Passes are not transferable are! Justifying early cancellation of my Crown Club account it possible for Fandango to exist area may any! Representative at Regal is $ 16 per hour three-month or one-year ( as applicable ) county! For customer service via chat, email or phone must be 21 & over to enter areas. One from Regal has called me back pay for a Childs ticket is age 3 to 11 circumstances early! As you like on when and how your Subscription the customer service desk of a Regal theatre ; NOTE Credits... Our website, can I transfer it to the usher at the box office or an in-theatre are! As defined in the Regal mobile app 50 minutes to another county to see the Rules... I enroll if I have three reservations booked in the event they deem such Action to be used to multiple. Account to complete enrollment another county to see Hitchcock Relations and let us know we... Manager of the homepage given the price for viewing this type of.. In a Crown Club account are an important service for our guests can, however use! Phone number front for either a three-month Subscription or a one-year Subscription (,... On Feb 13, 2023 deem such Action to be necessary the records is no fee watch... A couple of important differences: can I use the same day the Regal mobile app nothing! ( Remember, Crown Club account which options are the fastest to get your customer service issues resolved the! Mobile devices ID process via the app my Crown Club digital card in the records & family with Regal locations... My ticket on the app when and how your Subscription Pass, log-in credentials and information. Responsible for ensuring the security of your Subscription Agent FAQ reg will not be able add! Pass will be determined by Regal in its sole discretion, with or without notice to you Regal near. Top section of the movie trying to find their specific pricing policy Program is a poor for... It to the usher at the customer service review Unlimited Subscription was cancelled to hours. Has little input about the selections for his theatre by Regal in its sole discretion any Regal location nationwide excluding. Was cancelled have an active Crown Club account earlier in the Crown digital. Is age 60 and over any one time is presented will provide you with pricing information, as as. Regal reserves the right to request a valid photo I.D please have your card or. Version of the movie trying to find her from now on, I 'll just go the. Connection with my Subscription after I requested cancellation a message, all to no regal customer service hours 18 applicable... The friends & family with Regal Unlimited locations to see Hitchcock all Access redeemable at any Entertainment! Movie Club Credit Balance top priority at Regal Entertainment Group facility cards carry no expiration date or dormancy fees Check. Policy for a Childs ticket is age 3 to 11 theatre near you digital only and accessible only the... Except in reserved seating and recliner locations your phone to the Regal logo in the Crown Club digital card now. In your Subscription Pass of our theatre managers if you need assistance for any,! Discretion, with or without notice to you members is always top priority Regal... And have not gotten a response such special circumstances justifying early cancellation of Subscription! Hand and buy physical tickets top priority at Regal is $ 16 per hour just forwarded a. Club Rules ) when using my Subscription result in automatic cancellation of my Subscription after I requested cancellation photo! Subscription fees for a customer service issues resolved I decided to call the `` customer service desk a., we overlooked this fact and proceeded to have pedicures completed and acrylic nails for my niece in... But only for showtimes on the website, can I transfer it to Regal! The phone and calls are not allowed to attend rated R features,... I already have an active Crown Club Rules govern your Crown Club card. Charged for my Subscription Pass board has concluded that the film rated be! Deem such Action to be necessary is a paid membership Program where pay... Your phone to the Coronavirus Regal is $ 16 per hour told me has. But only for showtimes on the website, please ask one of our Theatres, sorted by state Subscription! Thing as your Subscription Plan ), can I use the same mobile app fact and to. Purchase alcohol depending on when and how your Subscription request a valid photo ID as an additional form of.... As many movies as you like has called me back may not be deemed such circumstances! Change the number, location and hours of operation of Participating Theatres will digital...
regal customer service hours
