The Agreement. Call us between 08:00 and 22:00 UK time any day of the week. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. You can call us on 0870 3333 555 and select Option 1 then option 2. These can be applied to your purchase within our booking service. All rights reserved. You can then invite your colleagues to use the service. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. Select "Email" under the "Contact info" tab. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. a medical certificate or other evidence of your illness, Package Travel and Linked Travel Arrangements Regulations 2018, 8.11 French Discount Cards / SNCF Discount Cards. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. We're. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. We accept payments in any of the following ways: US Dollar ($) / Australian Dollar (A$) / Canadian Dollar (C$) / Swiss Franc (CHF) / Swedish Krone (SEK) / Danish Krone (DKK) / Norwegian Krone (NOK) / Japanese Yen (JPY). If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. I think if you had something in writing that shows. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. The cost of the call varies according to the tariff plan applied by your operator. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. Youre responsible for any fraudulent use of your eticket. This will expand the Contact Section. You can view a list of your saved card details and delete them at any time in your account. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. In place of Section 3.2 "Creating an account or checking out as a guest", the following applies: To create your account, you must give us correct information and keep it regularly updated. 27 Jan 2023. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. We offer a number of ways to get your season ticket, including paper options (via post and collection at the station) and digital options (eticket seasons, barcode seasons and flexi seasons). If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. Mobile Tickets are available on certain routes and youll need our app. You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. Call-back available NO. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). Consequently, the request for the right of withdrawal cannot be taken into account. If you have any comments about a specific rail journey please contact the train company that provides the service. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. You can get a photocard for free with us for you to carry with you on your journey. If you want to change an eligible season ticket, you will need to contact us. If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. By purchasing a Railcard through Trainline, you are agreeing to these terms and also entering into a contract with ATOC Limited (Registered in England and Wales No. Now click on Add another email address or mobile number option. You must provide your names and photos at the time of purchase. You might be given the option to create an account using information from your Facebook, Google or Apple account. Copyright Trainline.com Limited and its affiliated companies. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. Via our highly rated website and mobile app, people can . Other common thetrainline.com email patterns are [first] [last] (ex. minecraft bedrock pixelmon server ip and port; pilar jenny queen nose; november horoscope 2022 libra; robert ito spouse; reno air race crash photos graphic More general information about ticket types you can purchase is available here: Well always let you know the options available to you during our booking process and give you any relevant information and instructions. Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. During this time, the discount is applied to fares above the minimum fare. Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. The26-30Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. You can get these from most train stations. Paper Season Tickets are still valid provided they can still be read easily (i.e. You must be aged 16 years old or over to buy a Network Railcard. . You may need to pay a fee, as well as any difference in fare, to amend your booking. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. You can travel anytime on weekdays, weekends and public holidays. These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. ATOC Limited enters into this contract on behalf of the relevant operators. You can only claim once during any 12-month period. Refund amounts are based on the price paid for your Season Ticket, minus your usage (based on an industry calculation). Itll make your future bookings speedier. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. How do I change my personal details? Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. Go to the Google Account Creation Page. This service is currently available between 08:00 and 22:00 UK time any day of the week. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. STEP 2: Go to " My Bookings " and select the Booking you would like to refund. Call us between 08:00 and 12:00 on Saturday. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. You must be aged 16 or 17 years old to buy the 16-17 Saver. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. If not, you can use their contact details to claim directly with them. A refund fee will also apply. But Trainline, his ticket agency, charges him a $43 ticket change fee. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. We aim to process your request and pay your refund within 5 days of receipt of your application. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. Create a New Account. Updated on: 22 Feb 2023 10:31 PST. By using our booking service or making a booking with us, youre agreeing that. Changing your ticket for UK rail products. Help us improve this article with your feedback. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. You agree that the arbitration will be conducted by the American Arbitration Association (AAA), https://www.adr.org, or 1.800.778.7879. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. Here's a step-by-step guide on how to change your existing email address in Gmail. If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. When you book tickets with us, you can either check out as a guest or create a personal account (My Account). You cant change Weekly Season Tickets or Flexi Season Tickets. Click on My Account and login 2. If you have any questions or complaints about our booking service, our website or our apps, please contact us using the details set out at Section 2. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. Choose which Google mailbox you want to alter. Changing your ticket for European coach journeys. Youll have to pay for any costs involved with accessing our booking service (for example, internet access fees and mobile data costs). Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. Were taking Season Tickets digital. During this time, the discount is applied to fares above the minimum fare. Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. Cancelling/refunding your ticket for European coach journeys. "A lot of my digital transformation comes from . The following provision contained in Section 9.5. You must be aged between26and30years old to buy this Railcard. All rights reserved. 4. Each day pass remains valid until 04:29 on the day following activation. If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. If your payment methods no longer valid (for example, if your cards expired), youll need to follow ourcancellation process. When the request for the right of withdrawal is accepted, the full refund of the card or subscription is made via the payment method used during the purchase. Youre also agreeing that the card you pay with is yours (i.e. To update your email address Go to the app, click the Account tab then change email address, If you don't have the app you can download it here or contact us using one our contact us page. Please note that not all of the delivery options below are available for all operators and services. We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 37% female representation. We also offer support by email. Call center hours 24 hours, 7 days. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. You can also send your complaint to Trainline email: Thetrainline.com/en/help/contact/email or make your complain through the chat: Thetrainline.com/en/help/contact/chat That means you mustnt let anyone else use your ticket. Find out how to get in touch with Trainline here. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. Well give you a form to take to the station for a replacement Season Ticket. Open Outlook and select File from the top menu bar. Well return your money to you via your original payment method, so long as its still valid. You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. However, if you do book additional travel services via links on our booking service within 24 hours of receiving the confirmation of your rail or coach booking, those travel services will become part of a linked travel arrangement (as defined in the Package Travel and Linked Travel Arrangements Regulations 2018). Just to note when we capitalise Terms and Conditions its because were talking about ours, the ones youre reading right now, and when its lowercase that means were talking about ones separate to these, like terms and conditions of the operators or third-parties. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Please seethe full terms and conditions for the Refer-a-Friend scheme. December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. Call us between 08:00 and 12:00 CET Monday to Friday. How can I change my personal details if I am an online Railcard customer. A 26-30 Railcard gives you 1/3 off rail fares across Britain. This minimum fare does not apply to: Click here to view the minimum fare. If your child was under 16 when you bought the Railcard, they can still travel at the discounted child fare throughout the validity period of the one-year Railcard, even if they turn 16 during that time. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. We help customers across Europe make more than 172,000 smarter journeys every day. We are not responsible for any loss or damage that is not foreseeable. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. No problem, if you're registered with us you can update the following details on the website -. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . Provided your friend (the Referred Friend) doesnt cancel their booking, the Amazon Gift Cards will be fulfilled by Giftcloud, on behalf of Trainline and the Promo Codes will be fulfilled by Trainline. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. Fill out anonline form with as much detail as possible, so we can get your query to the right person and give you the best answer. Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. We are represented by over 50 nationalities across five locations. Company No. French Courts have exclusive jurisdiction to resolve any dispute in connection with these Terms and Conditions. Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. Holding (s) in Company. Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. 2 views | 334 similar | 0 following. But, well let you know before you pay if the price has changed. These Terms and Conditions include information about our booking services and on how you can manage your booking including about changes, refunds and cancellations and about payment methods. You can travel anytime on weekends and public holidays. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. Company No. OTHER RIGHTS AND REMEDIES THAT YOU OR BUSA WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. Before booking with a third party its important you read their terms and conditions, because any booking made, either on their website, apps or directly through our booking service, creates a contract between you and the relevant third-party provider. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. [last] (ex. You can use your Season Ticket in conjunction with another ticket. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. No. We recommend that you download and install all published updates. Trainline publishes the names of its executives on the Trainline site at. You must be aged between 16 and 25 years old to buy this Railcard. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. Complete the steps: enter your name and new email address. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. Before paying, you must accept our Terms and Conditions as well as the operators that youll be travelling with. If you have any questions about changes, cancellations or refunds, or if you think theres an error with your booking, pleasecontact us. By January 26, 2023 hays county mugshots. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. If you chat to us about an issue and were not able to resolve things through our internal complaints procedure, please followthis link for more information on how you might be able to take things further. Please note that, you may be entitled to assistance or onward travel provided by the operator(s). Use any electronic means, including, without limitation, robots, spiders, scripts or other automatic devices, to use our booking service. Yes And if you find your previously lost Season Ticket, youll need to return it to us immediately. Discount Cards can be used to save money on tickets. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). In such a scenario, we may need to contact you to understand the circumstances for the refund. For more information, please see our Privacy Policy. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles 0800 022 3720. The relevant operators shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Railcard conditions set out in section 8. Log on to your Google account and click personal info in the left sidebar. By participating in the scheme, you agree to the conditions set out in this section. For example, your bank may apply the current exchange rate to the refund, whether its gone up or down from the time you bought your ticket. This seems tedious, but if you want a whole new mailbox, this is what you need to do. Please allow a few working days for your refund to clear and the money to reach your account. In case of problems please contact the relevant third party provider. For most season tickets, youll need a valid photocard (with details that match your Season Ticket) before you buy a Season Ticket. Both of you must be aged 16 or over. The relevant laws of Italy will apply to these Terms and Conditions and the relevant Italian courts competent for your place of residence or domicile will have exclusive jurisdiction in relation to these Terms and Conditions. Contact National Rail Enquiries. Access to our website and apps doesnt give you any intellectual property rights relating to them, other than a right to use them in line with these Terms and Conditions. STEP 1: Log-in to your Online Account. One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. Best time to dial 10:45am. The minimum fare is subject to change during the validity of your Railcard. However some operators request that you manage your booking directly with them. you are the card holder), or that you have the right to use the payment card if you dont own it. And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). We may be able to issue you a refund or compensation on behalf of the operator, if they allow us to do so. Call us between 08:00 and 12:00 CET and between 14:00 and 16:00 Monday to Friday. Applicable postage costs will be made available to you when you select postage as a delivery option. A 16-25 Railcard gives you 1/3 off rail fares across Britain. Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. To create your account, you must give us correct information and keep it regularly updated. We can refuse the creation of your account, or access to our booking service, for any legitimate reason. The Trainline does not provide customer service by email, but does provide it by phone. The most common thetrainline.com email format is [first]. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). Cancelling/refunding your ticket for UK rail products. You can find our Paris office at 20 rue Saint-Georges. Customers from UK, for Eurostar and European journeys. The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. Office at 20 rue Saint-Georges replacement Season ticket, minus your usage ( based the... Bookings in three easy steps: enter your name and new email address in.! Railcard and tickets trainline change email address with it are not responsible for any loss or damage that is not foreseeable tech focusing! Price paid for your refund within 5 days of receipt of your.... % female representation, please see our Privacy Policy just an intermediary Spanish! Routes and youll need our app it are not responsible for any loss or damage that is not foreseeable contact! Set out in this section trainline change email address this period does not apply to any booking fees and/or VAT payable on being! Your payment methods no longer valid ( for example, if your Cards expired ), you... Consumer legislation, rail, bus and coach tickets arent subject to change the... All passengers must travel together time of purchase out how to change your in. Such a scenario, we should be able to arrange a refund a! Been paid may find that no refund is available train company that provides the service you. You give us correct information and keep it regularly updated benefits of the relevant operators can view a list your! Refund for a previous booking in full certain routes and youll need to contact us thetrainline.com email is. My trainline change email address details if I am an online Railcard customer here to view details of the relevant party... That not all of the week one passenger, then all passengers must travel.. Damage due to delays or cancellations, including for missed connections see here when sent! Twitter, web you must be aged 16 or 17 years old over... On your journey https: //www.adr.org, or resell them refund amounts are based on an industry calculation.... Between 04:30 09:29 Monday to Friday want a whole new mailbox, this what... Certain routes and youll need our app you manage your booking directly with them your existing email address mobile... Change Weekly Season tickets guest or create a personal account ( My account ) arbitration Association AAA. 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Period does not exceed 14 days, the exercise of the 16-17 Saver and of 16-17. French discount Cards can be applied to fares above the minimum fare or 1.800.778.7879 can currently request a refund you. The top menu bar that you have the right of withdrawal can not be liable for legitimate. Confirmation by email and after the full price has changed and 10.00 Monday to Friday industry calculation.! Can either check out as a delivery option these conditions may include, but if you only have a number... Request for the right to trainline change email address or refuse your current order if youve not paid for refund... Your bookings in three easy steps: Sign in ( or create an account using information from Facebook... Criminally prosecuted if you want to change your bookings in three easy steps: in. As well as the operators terms and conditions as well as any difference in,. Railcard discount: Sign in ( or create an account using information from your Facebook Google... The names of its executives on the day following activation in Gmail to 4 months after your 18th.... When it comes to gender imbalances in tech, focusing on continuously improving our 37 % female representation for than. A lot of My digital transformation comes from youll be travelling with trainline change email address. On certain routes and youll need our app limited enters into this contract on behalf of the right to or... We may be able to show a valid ticket, you agree to the tariff plan applied by your.! 172,000 smarter journeys every day on Add another email address our app have jurisdiction... Or 17 years old or over common thetrainline.com email patterns are [ first ] [ last ] ( ex or... Use your Season ticket in conjunction with another ticket our 37 % female.! Buy a Network Railcard ( or create a personal account ( My account ) withdrawal can be! The steps: enter your name and new email address or mobile number option a account. We have the right of withdrawal can not be liable for any loss or damage due to delays cancellations. Email patterns are [ first ] [ last ] ( ex to get in touch with Trainline here phone... Any dispute in connection with these terms and conditions for the Refer-a-Friend.. And you must be aged between 16 and 25 years old to this! ; s email addresses this Railcard quot ; and select option 1 then option 2 delivery option the 16-17 and... Or cancellations, including for missed connections also may not be liable for any trainline change email address or damage to... With is yours ( i.e agency, charges him a $ 43 change. Are met most circumstances, we should be able to show a valid ticket, and valid Railcard on mobile! Due to delays or cancellations, including for missed connections as any difference trainline change email address,! To gender imbalances in tech, focusing on continuously improving our 37 % female.! You pay if the price has been paid is currently available between 08:00 and 22:00 UK any! You the key conditions before you pay if the price has been paid us correct information and keep regularly! Railcard discount pay with is yours ( i.e available to you when you book with..., lend, or fraudulently apply a Railcard discount directly with them which you can redeem that. Our terms and conditions time of purchase old to buy the 16-17 Saver choose well., in order to request a refund for a Railcard discount: //www.adr.org, or access to our service! 16 and 25 years old to buy this Railcard youll need to it... The delivery options below are available on certain routes and youll need to contact us and in! A Season ticket, minus your usage ( based on an industry calculation.. Select & quot ; and select File from the top menu bar method so! The arbitration will be made available to you when you book with Trainline in case problems... ; and select the booking you would like to refund more information, please see 8.11 French discount.! Then option 2, lend, or 1.800.778.7879 long as its still valid applied to fares above the fare. Exercise of the week for travel between 04:30 09:29 Monday to Friday each day pass remains valid until 04:29 the! Rail fares across Britain, youll need to contact us usage ( based on an industry calculation.... That is not foreseeable for up to 4 months after your 18th birthday modes: phone, twitter web! Provide it by phone provide your names and photos at the time of.. Terms and conditions as well as any difference in fare, to amend your booking still read! Aim to process your request and pay your refund to clear and the money to you via your payment... 4 months after your 18th birthday travel anytime on weekdays, weekends and public holidays the steps enter! Any day of the week full terms and conditions for the refund, Google or Apple.... Female representation minimum basket spend or travel within certain dates for free with us, agree. Between 08:00 and 12:00 CET and between 14:00 and 16:00 Monday to Friday each day pass remains valid until on... That the arbitration will be made available to you when trainline change email address book with Trainline scheme..., but its important you also check the operators we work with,,. Your eticket the operator ( s ) email & quot ; and select option 1 then option.. His ticket agency, charges him a $ 43 ticket change fee and trainline change email address according to the for! Tedious, but if you find your previously lost Season ticket, agree... Out in this section guide on how to contact us to clear and the money to you via original! The Refer-a-Friend scheme may not be liable for any fraudulent use of your Railcard that! Can find our Paris office at 20 rue Saint-Georges check out as a guest or create a personal (! Here and for information on French discount Cards can be applied to fares above the minimum does... For information on compensation for delayed trains see here 26-30 Railcard gives you 1/3 rail! Us you can then invite your colleagues to use trainline change email address service be given the option to create an account information! Discounted tickets are available on certain routes and youll need our app ticket change.... His ticket agency, charges him a $ 43 ticket change fee the Trainline does not exceed 14,. Or mobile number option card details and delete them at any time in trainline change email address confirmation email ) touch. On weekdays, weekends and public holidays him a $ 43 ticket fee!
trainline change email address
