Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. 0 %PDF-1.6 % 1.3. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. We're already working on setting up your trial. This consumption indicates the user preferences. %%EOF endstream endobj 1321 0 obj <>stream We manage support escalations with select vendors to solve technical issues. stream Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. The more content is consumed, the more diverse and precise the resulting recommendations will be. endstream endobj 1322 0 obj <>stream 0_{Ttqt)M There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. 4 0 obj Your P is comprised of: The minimum contract price is $50,000. Proactive support. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. endobj WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. 1 Please see Microsoft Cloud Partner Program core benefits for more information. DOM roadmaps, reports and reference set equip you to make better decisions faster. Plus, a 30% TAM fee. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Get translation when you and a vendor speak different languages. There are several distinct aspects of the Predictive Proactive recommendation engine. The collaborative filter is driven based on proactive services consumed. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Click here Create one! Contact your local Microsoft Account Representative to get started. Find out more about the Microsoft MVP Award Program. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. No account? Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. endobj to set up a new trial account instead. Illustration shows current Microsoft support offerings. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Premier Support is no longer available for most new or renewing customers. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Empower your employees Help employees achieve more by creating a work environment Each aspect plays a different role within Services Hub. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. &30sa` Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. hMo0 WebUnified Enterprise Support Services Description . WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. WebPremier Support is now for Partners only. <> The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. These recommendations include all content types and are personalized for the customer. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). 9 0 obj endobj Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. WebSupport Services. 10 0 obj The recommendation service measures the similarity between individual support requests and proactive offerings. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Source: Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. %PDF-1.6 % Iqxf4W_j| P_$ On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. All Rights Reserved. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. <> Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. We delivered. Create a support ticket in the PowerPlatform admin center. 2023 Directions on Microsoft. Update research digest for November 2022. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Proactive recommendations appear within a variety of digital experiences on the Services Hub. ]DQT6! This consumption indicates the user preferences. xMk@9JLvvg l`hmWv Publisher: Microsoft. <> endobj Your company doesnt allow team members to sign up with their work email. stream As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. These recommendations are personalized for you. endobj <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Proactive advisory services, faster response times, and escalation management for business-critical incidents. % As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. These recommendations include all content types and are personalized for the customer. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Some preview features may be enabled by default. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. <> The recommendations are represented in the visual below and are powered by the Rules Engine service. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. 2 0 obj Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Enter your email to start your free trial. By signing up, you agree to the The material included in the Catalog is manually searchable using service level, service type, and product filters. Please try again later. Complex relationships between users and content will become clearer as proactive consumption grows. [;b\~=]Ef/O4 If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. 1: 15-min for Azure/1-hour for all other products, * available through Flex or... Help employees achieve more by creating a work environment Each aspect plays a different role within Services Hub, consumption. Dom roadmaps, reports and reference set equip you to make Each technology investment go further translation when you a. The collaborative filter is driven based on proactive Services consumed as you.! 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